Agreement

By signing or accepting our estimate, or paying the deposit or the full balance, the customer agrees to these terms and conditions.

Deposit and Payment Terms

A non-refundable deposit of 25% is required at the time of booking.

The remaining balance is due upon completion of the service.

This does not apply to commercial customers who are on Net 30 terms.

Rescheduling and Cancellation

Rescheduling: Available at no additional cost if requested at least 24 hours before the scheduled service.

Same-day rescheduling incurs a $75 fee. This is out of respect to our cleaning staff who has planned their day around the assigned schedule.

Cancellation: Rescheduling is encouraged over cancellation to avoid additional fees.

Heavy Furniture & Equipment

Futura Cleaning is not responsible for moving or cleaning under heavy furniture or appliances (weighing more than 40 pounds) unless the customer moves these items beforehand.

Pricing Adjustments

All estimates are subject to change based on factors such as:

- Additional bedrooms, bathrooms, or office spaces.
- Square footage or property condition differing from the initial description provided during booking.
- Time required to complete the service. Customers will be notified of any adjustments before work continues.

Initial pricing does not cover:

- Neglected homes
- Rental turnovers
- Hoarder homes
- Homes with excessive trash or biohazards

Over-the-phone pricing is based on square footage covered per hour/per cleaner, varying by cleaning type as described in the job description. If our estimate does not align with the work performed, we have the ability to adjust the estimate to align with the work performed and time required to complete the project.

Pricing adjustments do not exceed an hourly rate of $55 per hour. We will attempt to communicate with you by text, phone, or email of the adjustment.

Estimating Time of Projects

All project estimates are provided over the phone and are based on the estimated square footage cleaned per hour per technician. Each technician is scheduled on an hourly basis and final invoicing is based on cumulative labor hours worked. Cumulative working time with multiple employees refers to the total hours worked by all employees combined over a specific period, calculated by summing up individual employee work hours .

For example:

1. If a project is estimated to take four hours, a single technician should complete it in four hours.

2. If two technicians are assigned, they will split the workload, completing the project in two hours.

3. If a project is estimated to take eight hours, at least two or more technicians will be assigned, reducing the total completion time to four hours or less.

4. Adding a third technician would further reduce the completion time to approximately three hours or less.
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The final project duration depends on many factors such as space layout, level of cleanliness, and specific job requirements. Cumilative hours are counted and invoiced accordingly.

Warranty & Refunds

We guarantee our work for 24 hours after completion.

Warranty claims require photo documentation from the customer. Failure to allow Futura Cleaning to remedy mistakes does not warrant a discount or a refund on the final invoice. If a monetary solution is requested, which we will accomdate, it will be based on the time it would take our staff to address the issues if we were authorized to fix it.

Surface Sensitivity & Care Acknowledgment
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Futura Cleaning exercises professional care in the delivery of all services. However, certain surfaces such as natural stone, hardwood flooring, specialty finishes, unsealed materials, and other delicate or high-maintenance surfaces may require non-standard cleaning procedures or products.

It is the Client’s responsibility to inform Futura Cleaning, in writing and prior to the commencement of service, of any surfaces or materials that require special handling, along with the appropriate care instructions or manufacturer guidelines.

In the absence of such guidance, Futura Cleaning will proceed using its standard professional cleaning methods. The Client acknowledges and agrees that Futura Cleaning shall not be held liable for any damage, deterioration, or adverse effects resulting from the use of standard cleaning practices on surfaces for which no specific care instructions were provided.

Automatic Invoicing & Multi-Day Projects

Invoices are sent promptly upon project completion. All invoices are automatically processed everyday after 8:00 PM. If projects exceed $650 and require multiple days to complete, we automatically bill for the hours worked each day.

Theft and Damage Policy

If you believe a theft or damage occurred during your Futura Cleaning service, please first contact your assigned Service Provider directly to attempt resolution. If the issue remains unresolved, you may request Futura Cleaning to mediate. This request must be made within 30 days of the date your cleaning service was completed. You will receive a confirmation email upon submitting your mediation request. By doing so, you agree that Futura’s decision is final and binding. You must also complete and return the Theft and Damage Claim Form within 30 days of receiving it.

You are only eligible under Futura Cleaning’s Theft and Damage Policy if the cleaning service was fully paid through the Futura platform, you did not violate the Terms of Service, the claim was reported within 30 days of service completion, and you had secured all valuables before the service began.

The following are not covered under Futura Cleaning’s Theft and Damage Policy:
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- Any cleaning service not booked and paid directly through Futura Cleaning.
- Lost or damaged items that have already been recovered by law enforcement or replaced by the Service Provider.
- Losses of cash, third‑party gift cards/vouchers, or securities.
- Losses involving fine arts, including but not limited to paintings, etchings, photographs, rare art glass, valuable rugs, sculptures, antiques, coins, stamps, other collectibles/collections, furs, jewelry, precious stones, precious metals, rare items, or items of historical value.
- Losses based on sentimental and/or undocumented intangible value.Losses of pets, personal liability claims, or damage to common/shared areas.
- Losses arising from interruption of business, loss of market, loss of income, or loss of use.
- Losses due to pre‑existing damage or conditions of the item or property.
- Losses for items that retain full functionality despite minor cosmetic damage (including scratches, discoloration, or ordinary wear and tear).
- Losses arising from shipping costs, shipping of replacement items, or taxes incurred for the original or replacement item.
- Losses of theft without a valid police report (if requested) or without sufficient supporting documentation.Losses resulting from the acts, omissions, negligence, or misconduct of the Client, Service Provider, or a third party.
- Losses involving products, services, or uses prohibited by law.
- Losses related to services not explicitly booked through Futura Cleaning.
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Futura Cleaning facilitates the resolution process by gathering documentation and coordinating communication between you and your cleaner. Once we receive adequate information from both sides, we review the claim and determine either a refund based on fair market value or a payment up to three times the cost of the cleaning—whichever is less. Most cases are resolved within a week, though the timeframe depends on documentation quality and cooperation.

Futura Cleaning is Only a Venue

Futura Cleaning is a communications platform designed to connect individuals who are looking for cleaning services with those who are offering them, also known as providers. Futura Cleaning helps facilitate a contractual relationship between these two parties. All providers go through a two-step interview process to ensure they are prepared provider. We do not guarantee or make any promises regarding the reliability, quality, or suitability of any cleaner. You should always use caution and good judgment when interacting with cleaning professionals, just as you would when dealing with anyone you do not know personally. By using the platform and Futura Cleaning's services, you agree that Futura Cleaning is not responsible for any liability or damages that may arise from the transaction or service. Futura Cleaning, its affiliates, and its licensors are not responsible for the conduct of any user, whether online or offline, and are not liable for any claim, injury, or damage connected to your use of the platform.

Representations and Warranties

By using our platform and services, you represent that you are at least 18 years old and legally able to enter into binding agreements. You may only use the service for your own personal use. You may not share or transfer your account or use the platform for illegal or harmful purposes. You agree to comply with all laws applicable in the locations where you access the service.

Communication and Consent

You agree to use only authorized data accounts and to provide a valid mobile phone number if requesting services via SMS. By submitting your phone number, you consent to receive communications via call or text, which may be automated. Standard message and data rates may apply.

Futura Cleaning may send appointment reminders to your provided email or phone number. You may also be assigned a Futura-owned phone number to communicate with your cleaner. Communications via these numbers may be recorded or monitored. By providing your number, you agree that we may use it to contact you and connect you with your Service Provider. You may opt out of text messages by replying “STOP” or emailing info@futuracleaning.com. Opting out may affect your ability to use the service.

All calls, texts, and other communications routed through Futura may be recorded or monitored for quality assurance and dispute resolution. By using the platform, you agree to this monitoring and waive any notification requirements to the extent permitted by law.

Limitation of Liability

In no event will Futura Cleaning’s total liability exceed the amount actually paid by you, or due from you, in the six-month period immediately before the event giving rise to the claim. Under no circumstances will Futura Cleaning or its licensors be liable to you or anyone else for any indirect, punitive, special, exemplary, incidental, consequential, or other damages of any kind. This includes, but is not limited to, personal injury, loss of data, loss of revenue, lost profits, loss of use, or any other economic loss. Futura Cleaning and its licensors are not responsible for any loss, damage, or injury that you may incur, whether related to the use or inability to use the service or software, your reliance on the accuracy or completeness of any advertising, or any interaction or transaction between you and any third-party service provider, advertiser, or sponsor connected in any way to the service or software. This applies even if Futura Cleaning or its licensors were advised in advance of the possibility of such damages.

Futura Cleaning may connect you with third-party cleaning service providers to perform cleaning services. We do not assess the suitability, legality, or qualifications of any third-party provider. You expressly waive and release Futura Cleaning from any and all liability, claims, or damages that may arise from or relate in any way to the actions or services of a third-party provider. Futura Cleaning is not a party to any disputes or negotiations between you and a third-party provider. You are solely responsible for any decisions you make in relation to services offered through our platform and for all the consequences of those decisions. You again waive and release Futura Cleaning from all liability, claims, causes of action, or damages tied to the third parties introduced to you through the platform.

You also waive and release any rights under section 1542 of the civil code of the state of California, or any similar law in another jurisdiction, which states: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him, must have materially affected his settlement with the debtor."

The quality of cleaning services obtained through the platform is the sole responsibility of the third-party cleaning provider. By using the platform, you understand that you may be exposed to cleaning services that are potentially unsafe, offensive, harmful to minors, or otherwise objectionable. You use the software, the service, and the third-party cleaning providers at your own risk.

Nothing on the Futura Cleaning website constitutes or is intended to constitute legal, financial, or medical advice. If you need advice in those areas, you should consult a qualified professional.By using the service or software, you agree that the limitations of liability and the exclusions described here are reasonable. If you do not believe they are reasonable, you must not use the service or software.

Dispute Resolution by Binding Arbitration

Please read this section carefully as it affects your legal rights.

To help resolve any disagreement or dispute quickly and at lower cost, you and Futura Cleaning agree to try to resolve any issue related to this agreement through informal negotiation for at least thirty (30) days before starting arbitration or filing in court. Informal negotiations begin when one party sends the other a written notice.

If the dispute is not resolved through informal negotiation, both you and Futura Cleaning agree that any legal claim related to the service or software will be resolved exclusively and finally through binding arbitration. If either party chooses arbitration, that decision will be final and binding on the other. By using the software or service and agreeing to these terms, both you and Futura Cleaning waive the right to sue in court, the right to a trial by jury, and the right to participate in a class action. A neutral arbitrator, not a judge or jury, will decide the case. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate.

The arbitration will be conducted under the Commercial Arbitration Rules of the American Arbitration Association (AAA), including the Supplementary Procedures for Consumer-Related Disputes when applicable. These rules are available on the AAA website at www.adr.org. Your share of the arbitration fees and the arbitrator’s compensation will follow AAA rules. If your damages claim is less than $10,000, Futura Cleaning will pay those fees unless the arbitrator determines your claim or requested relief was frivolous or brought for an improper purpose under Rule 11(b) of the Federal Rules of Civil Procedure. Arbitration can take place in person, by phone, by video conference, or by submitting documents. The arbitrator will provide a written decision and may issue a reasoned decision if requested. The arbitrator must apply applicable law, and either party may challenge an award if the arbitrator fails to do so. You and Futura Cleaning may still go to court to require arbitration, to pause a court proceeding pending arbitration, or to confirm, change, or enforce the arbitrator’s final award.

There are exceptions. You and Futura Cleaning each have the right to bring individual claims in small claims court. Either party can also seek injunctive or other equitable relief in a court located in Washington County, Oregon, if the claim involves the actual or threatened misuse of intellectual property or proprietary rights.

You and Futura Cleaning agree that arbitration will only involve your individual dispute. You are waiving the right to participate as a plaintiff or class member in any class action, mass action, or representative proceeding. Unless both sides agree, the arbitrator cannot consolidate more than one person’s claims or oversee any form of class or group proceeding. If this specific rule is found unenforceable, then the entire arbitration section is void. The arbitrator may only award relief to the individual party bringing the claim and only as necessary to resolve that party’s specific issue. However, if permitted by law, you may seek public injunctive relief to the extent necessary to ensure that this clause remains enforceable.

Unless you and Futura Cleaning agree otherwise, arbitration will take place in Washington County, Oregon. For any dispute not subject to arbitration, or if arbitration is not elected, the state and federal courts in Washington County, Oregon, will have exclusive jurisdiction, and both parties agree to submit to the jurisdiction of those courts.

All aspects of the arbitration, including any decision or award, will be kept confidential by all parties. If a court or the arbitrator finds that any part of this arbitration section is invalid (except for the paragraph related to class actions), the rest of the arbitration section remains valid. If any part of the class action waiver paragraph is found invalid or unenforceable, the entire arbitration agreement becomes void, unless the invalidity applies only to public injunctive relief.

If Futura Cleaning ever changes this arbitration agreement in the future (other than a change to the company’s address for legal notices), and you are still a user at the time of the change, you have thirty (30) calendar days to reject the new terms. You must send written notice of your rejection to the address provided by Futura Cleaning. If you reject the change, arbitration of any future dispute will continue under the version of the arbitration agreement that was in effect on the date you first agreed to these terms (or any later version you accepted before rejecting the new one).‍