Agreement

By paying the deposit or the full balance, the customer agrees to these terms and conditions.

Deposit and Payment Terms

A non-refundable deposit of 25% is required at the time of booking.

The remaining balance is due upon completion of the service.

Rescheduling and Cancellation

Rescheduling: Available at no additional cost if requested at least 24 hours before the scheduled service.

Same-day rescheduling incurs a $75 fee. This is out of respect to our cleaning staff who has planned their day around the assigned schedule.

Cancellation: Rescheduling is encouraged over cancellation to avoid additional fees.

Heavy Furniture & Equipment

Futura Cleaning is not responsible for moving or cleaning under heavy furniture or appliances (weighing more than 40 pounds) unless the customer moves these items beforehand.

Pricing Adjustments

All estimates are subject to change based on factors such as:

- Additional bedrooms, bathrooms, or office spaces.
- Square footage or property condition differing from the initial description provided during booking.
- Time required to complete the service. Customers will be notified of any adjustments before work continues.

Initial pricing does not cover:

- Neglected homes
- Rental turnovers
- Hoarder homes
- Homes with excessive trash or biohazards

Over-the-phone pricing is based on square footage covered per hour/per cleaner, varying by cleaning type as described in the job description. If our estimate does not align with the work performed, we have the ability to adjust the estimate to align with the work performed and time required to complete the project.

Estimating Time of Projects

All project estimates are provided over the phone and are based on the estimated square footage cleaned per hour per technician. Each technician is scheduled on an hourly basis and final invoicing is based on cumulative timed work. Cumulative working time with multiple employees refers to the total hours worked by all employees combined over a specific period, calculated by summing up individual employee work hours .

For example:

1. If a project is estimated to take four hours, a single technician should complete it in four hours.

2. If two technicians are assigned, they will split the workload, completing the project in two hours.

3. If a project is estimated to take eight hours, at least two or more technicians will be assigned, reducing the total completion time to four hours or less.

4. Adding a third technician would further reduce the completion time to approximately three hours or less.
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The final project duration depends on many factors such as space layout, level of cleanliness, and specific job requirements. Cumilative hours are counted and invoiced accordingly.

Warranty

We guarantee our work for 24 hours after completion.

Warranty claims require photo documentation from the customer. Failure to allow Futura Cleaning to remedy mistakes does not warrant a discount on the final invoice.

Automatic Invoicing

Invoices are sent promptly upon project completion. All invoices are automatically processed everyday after 8:00 PM.